Shipping policy
At On The Way There, we want your coffee, matcha, and merch to arrive fresh, safe, and fast. Here’s everything you need to know about shipping.
1️⃣ Processing Time
- All coffee is freshly roasted and merch is carefully packaged.
- Orders are processed within 1–2 business days.
- You will receive a shipping confirmation email with tracking once your order leaves our facility.
2️⃣ Shipping Methods & Delivery Times
| Destination | Shipping Method | Estimated Delivery |
|---|---|---|
| USA | Standard USPS / UPS | 3–5 business days |
| USA | Expedited | 1–3 business days |
| International | USPS / DHL | 7–14 business days (varies by country) |
Note: Shipping times may vary during holidays or due to carrier delays.
3️⃣ Shipping Costs
- Standard Shipping: Calculated at checkout.
- Free shipping on orders over $100 (domestic).
- Expedited shipping available for an additional fee.
4️⃣ Order Tracking
- Once your order ships, you’ll receive a tracking number via email.
- Track your order anytime at our Track Order page.
5️⃣ Damaged or Missing Items
- We carefully inspect each package before shipping.
- If your order arrives damaged, or if items are missing, contact our support team within 7 days for a replacement or refund.
6️⃣ International Shipping
- Customs fees, duties, and taxes are the responsibility of the buyer.
- Delivery times vary depending on local postal services.
7️⃣ Questions?
Our support team is ready to help 7 days a week. Contact us via Contact Us page or email us at [your email].
Your satisfaction is our priority — from our roastery to your doorstep.
